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AT&T “Jason-Like” Email

Digital, Data

(You can learn about this emails’ success through the short video below. If you’d rather gain knowledge through the magic of words, read on.)

OVERVIEW

AT&T’s business customers’ were unengaged through email, since their old and out-of-date user preferences were used to send them highly irrelevant email. Previous re-engagement emails were summarily ignored by their customers, as they were a hair uninspiring.

SOLUTION

A single email re-engagement campaign that displayed the benefits of updated preferences, in a humorous and relevant manner. This email had 11 points of personalization, so if your name was, say, Agnes, the email would read “Agnes-like: (adj.) Having qualities that Agnes likes.”  Or Rufus-like, or Jenny-like, or Cody-like, etc.

RESULTS + AWARDS

The clickthrough rate was an astonishing 140% higher than the control version, with a 32% lift in open rates vs. the control.
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IAC Awards: Best Email Message Campaign
IAC Awards: Best Telecommunication Email Campaign